Refund Policy

1. General Refund Policy

As a freelance software developer operating under devmaximum, providing custom development services, refunds are handled on a case-by-case basis. This policy outlines the circumstances under which refunds may be considered and the general principles that guide refund decisions.

2. No Refunds After Project Acceptance

3. Project Delivery Process

To ensure clarity and mutual understanding:

• All projects include a review period after initial delivery
• Clients have the opportunity to request revisions within the agreed scope
• Final acceptance is confirmed through written communication
• Once accepted, the project is considered complete and final

4. When Refunds May Be Considered

Refunds may be considered on a case-by-case basis in the following situations:

Before Project Acceptance

• Failure to deliver the project within the agreed timeline without valid reason
• Delivered work significantly deviates from the agreed specifications
• Technical issues that cannot be resolved within a reasonable timeframe
• Mutual agreement to terminate the project before completion

Exceptional Circumstances

• Documented technical impossibility of the requested solution
• Significant changes in project requirements that make completion unfeasible
• Force majeure events that prevent project completion

5. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

• Percentage of work completed and delivered
• Time and resources invested in the project
• Usability of the delivered components
• Specific circumstances of the project termination

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after project acceptance
• Client's failure to provide necessary information or access
• Delays caused by client feedback or approval processes
• Third-party service costs already incurred (hosting, licenses, etc.)
• Projects completed according to agreed specifications

7. Refund Request Process

To request a refund consideration:

1. Contact devmaximum in writing with detailed explanation of the issue
2. Provide documentation supporting the refund request
3. Allow reasonable time for issue resolution attempts
4. Participate in good faith discussions to resolve the matter

8. Processing Time

If a refund is approved:

• Processing typically takes 5-10 business days
• Refunds are processed through the original payment method (Paddle)
• Bank processing times may add additional days
• Clients will be notified when the refund is initiated

9. Dispute Resolution

If a refund request is denied and the client disagrees:

• We encourage open communication to resolve the issue
• Mediation through a neutral third party may be considered
• Disputes may be subject to the governing law specified in the Terms of Service

10. Prevention Through Clear Communication

To minimize refund situations, devmaximum emphasizes:

• Detailed project specifications and scope documentation
• Regular progress updates and client communication
• Clear milestone deliverables and approval processes
• Transparent pricing and timeline estimates

11. Contact for Refund Requests

All refund requests must be submitted in writing to devmaximum at devmaximum@yahoo.com or through the established communication channels for your project. Include detailed information about the issue and any supporting documentation.

12. Policy Updates

This refund policy may be updated to reflect changes in business practices or legal requirements. Clients will be notified of significant changes that affect ongoing projects.